OATC offers comprehensive support for Oracle eBusiness Suite (EBS) Applications, including Functional Support, Technical-Development Support, and Oracle EBS Applications DBA Support. Additionally, we provide Database Administration, Support, and Monitoring for SQL Server and MySQL, with further details available upon request.

Our Remote and Support Services continuously monitor the Oracle EBS (11i/12.1/12.2) ecosystem 24/7/365. This is achieved through operating system scripts and Oracle Database and Oracle EBS interrogation scripts that run automatically on a schedule. These scripts log activity history and send emails and text messages to designated Support Staff members.

OATC’s extensive library includes over a hundred operating system, Oracle Database, and Oracle EBS interrogation scripts. These scripts can be executed dynamically for precise diagnostics and detailed documentation.

Our remote support services use Oracle EBS administration scripts to monitor and interrogate various aspects of the Oracle EBS environment. This includes tasks such as monitoring active users, active jobs, long-running processes, database locks, stuck processes, and server memory and disk issues.

In addition to monitoring, we provide backup and recovery services specifically designed for Oracle EBS environments. This involves backing up applications, databases, and related file systems. Restoration testing is conducted after the first backup, with restoration to a non-production environment to ensure backup procedures are effective.